Product Return Policy

Product or Money Returns.

If you wish to return a product, you should be aware of the following:

The online store, selling cigarette papers –, recognizes the return of products, when the product is damaged in transit or when there is a mistake in the order.

You should know that each order is recorded and checked by electronic means and the final form of the package with the address indicated and all the necessary data, which prove that the final packaging of the order, as it is to be delivered to the transport company, meet the requirements for correct shipment.

The customer has the right to request the return of the product within 5 working days, in case only and if the order has been damaged in transit, of course with the provision of evidence, or if for some reason, has received the wrong product or incorrect quantity of the product selected.

A prerequisite, in any of the above cases, the return can only be made if the product packaging has not been opened or damaged. If the packaging has not been opened or opened without any damage, or if the packaging has not been opened or opened in any other way.

In any case, before the return, the customer has the right to contact the store, by phone or by e-mail, and if necessary, to provide photos to prove the claim for the above reasons.

Product replacement.

All of our products, before being shipped, are checked for integrity as stated above. Product replacement, is done in the event that the customer receives a product that has been damaged in transit, or the product is incomplete.

In any case, the customer should send the product to the online store, so that the replacement process can begin.

The shipping costs are charged either to the customer or to the store ( ), depending on the specificity of the case and upon request.

For any other questions regarding the return – replacement product, please do not hesitate to contact us.


See also: Terms and Conditions – Disclaimer.

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